Fitleciteino Refund and Returns Policy

Effective Date: January 8, 2025

At Fitleciteino, we are committed to providing a positive customer experience and ensuring that you are completely satisfied with your vehicle purchase. Our Refund and Returns Policy outlines the terms and conditions under which we will accept returns and issue refunds. Please review this policy carefully before making a purchase.

1. General Policy Overview

We strive to ensure that all vehicles sold at Fitleciteino meet the highest standards of quality. However, if for any reason you are not satisfied with your purchase, we offer a clear process for returning vehicles and requesting refunds under specific conditions. Please note that all returns and refunds are subject to the terms outlined in this policy.

2. Return Eligibility

The following conditions apply to returns of vehicles purchased from Fitleciteino:

  • New Vehicles: New vehicles are generally not eligible for returns once the purchase has been completed, except in the case of significant defects that are covered under the manufacturer’s warranty. We encourage customers to thoroughly inspect the vehicle and ask questions before completing the purchase.
  • Pre-Owned Vehicles: Pre-owned vehicles may be eligible for returns within a limited time frame, typically within 7 days of purchase, subject to specific conditions. The vehicle must be in the same condition as when purchased, with no alterations or damage.
  • Defective Vehicles: If a vehicle has a manufacturing defect or issues not disclosed at the time of purchase, we will accept returns for a refund or offer a replacement, provided the issue is reported promptly. Please refer to the manufacturer’s warranty for details on defective vehicle claims.

3. Returns Process

To initiate a return, please follow the steps below:

  1. Contact Us: Notify our customer service team within the return period by calling 954-793-0531 or emailing info@fitleciteino.com. Be prepared to provide your purchase details and explain the reason for the return.
  2. Return Approval: Once we receive your request, we will review the circumstances and provide instructions on how to return the vehicle. You may be required to bring the vehicle to our showroom or arrange for its delivery at your expense.
  3. Inspection: Upon receiving the returned vehicle, we will conduct an inspection to ensure it meets the conditions outlined in our policy. If the vehicle is damaged or altered, a refund may not be issued.
  4. Refund Issuance: If the return is accepted, we will process your refund. Refunds will be issued in the same form of payment as the original transaction. Please note that processing may take 5-10 business days after the return is approved.

4. Refund Conditions

Refunds are subject to the following conditions:

  • Full Refunds: If the vehicle is returned within the eligible time frame and meets the conditions for return, you will receive a full refund for the purchase price, minus any applicable fees such as delivery charges or processing fees.
  • Non-Refundable Items: Certain charges may not be refundable, including but not limited to:
    • Custom modifications or upgrades made to the vehicle at your request.
    • Delivery or shipping fees.
    • Non-refundable deposits (if applicable).
  • Refund Processing Time: Refunds will typically be processed within 5-10 business days after the return has been approved. The exact time may vary based on your payment method or financial institution.

5. Warranty Claims and Repairs

If your vehicle experiences issues covered by the manufacturer’s warranty, please contact us for assistance. We will guide you through the warranty claim process and offer repair services as necessary.

  • Warranty Coverage: The manufacturer’s warranty covers defects in materials and workmanship for new vehicles and certain pre-owned vehicles, subject to the terms and conditions outlined in the warranty documentation.
  • Repairs: If a vehicle issue arises, we will provide repair services through our authorized service center, or we may refer you to an authorized service provider.

6. Exceptions to the Return Policy

The following situations are not eligible for a return or refund:

  • Change of Mind: If you simply change your mind after purchasing a vehicle, we are unable to accept returns.
  • Alterations or Damage: Any vehicle that has been altered or damaged by the customer after purchase is ineligible for a return or refund.
  • Late Returns: Returns initiated after the specified return period (7 days for pre-owned vehicles) will not be accepted.

7. Non-Returnable Items

Certain items, such as special-order vehicles or custom-built vehicles, may not be eligible for return under any circumstances. These will be clearly indicated at the time of purchase.

8. Customer Support

If you have any questions or concerns about our Refund and Returns Policy, or if you would like to initiate a return, please contact our customer support team:

9. Legal Compliance

This Refund and Returns Policy is subject to applicable laws and regulations in the state of Florida and the United States. We will comply with all relevant consumer protection laws regarding refunds and returns.